FAQ's

The best and most direct way of booking an appointment is via email. We can be contacted at ONEOAKCOUNSELLING@GMAIL.COM or phone at 604.783.7652 for any and all questions

15-minute consultation: Free

Naushina Kiely, Senior Counsellor (RCC)

$150 plus GST – 50 min individual session
$160 plus GST – 50 min couples session

Ann-Margaret Tait, Counsellor (RCC)

$140 – 50 min individual session
$150 – 50 min couples session

James Fairbanks, Counsellor (RCC)

$140 – 50 min individual session
$150 – 50 min couples session

Charlene Forbes,  Masters Intern

$80 plus GST 50 min individual session

Nazma Kassam, Counsellor (RSW)

$130 – 50 min individual session
$140 – 50 min couples session

The following methods of payments are accepted:

  • Cash
  • Cheque
  • Credit Card

Most employers typically provide some form of insurance coverage for counselling and therapy, either indirectly through insurance plans (i.e. Pacific Blue Cross), or directly through the provision of specified funds for counselling purposes through an Employee Assistance Program (EAP). Counselling is not covered through MSP.

To determine if you have extended health coverage, the first thing you should do is check with your insurance carrier. Check your coverage carefully and find the answers to the following questions:

What are my counselling benefits with a registered counsellor?
What is the coverage amount per therapy session?
How many therapy sessions does my plan cover per year?
Payment for counselling sessions is required at the time of each session. If you have insurance coverage, you will be reimbursed for your therapy sessions by your insurance provider.

Registered Clinical Counsellors are professional counsellors who are registered with and accountable to the British Columbia Association of Clinical Counsellors (BCACC). The BCACC meets the strictest academic and professional qualification standards and all RCC’s are required to adhere to a code of ethical conduct. All RCC’s have also fulfilled the Association’s rigorous requirements with respect to education, supervision, and clinical experience. For more information feel free to visit the BCACC website HERE.

As a counsellor in private practice, my confidentiality policy is in line with the industry standard. The bottom line is, everything we talk about will stay confidential between you and your counsellor. The only reason we would need to break confidentiality is if:

You were to tell your counsellor of a child or vulnerable adult being subjected to abuse or neglect.
You were to disclose an immediate intention to end your life or the life of another person.
If you’re involved in a legal matter and the court subpoenas your file.

Cancellation is 48 hours.

One full business day, meaning the day before your scheduled appointment, must be given for the cancellation of all appointments. If not, the full session fee will be charged. Your session is reserved exclusively for you and is thus not available to others.

Accepting ICBC & Worksafe BC Claims

The whole process - from the first phone call, to the free half hour consultation, to growing and learning in therapy was amazing at Burnaby One Oak Counselling. If you are thinking about counselling - call Burnaby One Oak first!
Z.D.
Last year was a very rough year for me and my family. We've been into a terrible car accident in the month of September and we don't have anybody and know somebody to ask for help to settle our issues. I personally went through ups and downs of a lot of problems even the level of stress gets so high. Good thing we meet Naushina, such a wonderful person who help as a lot to build up our confidence and motivated us to achieve our goals. If your looking for a counselor to help you with personal matters or family probem, I personally recommend you to call Burnaby One Oak counselling.
D.D.C
My wife and I are extremely grateful to the compassion and support Naushina offered us. She is truly talented at her craft and we would highly recommend her to anyone struggling with relationship issues in their life as well as the other parts of our life that are impacted due to this.
S.H.
One Oak has been wonderful for my children and I. We see her on a regular basis for issues surrounding childhood anxiety and depression. Her compassion and caring make the kids feel at ease and able to talk with her. She has been a huge support for me in trying to help all of my children through their issues.
L.V.
Through compassion and skill, Naushina helped motivate me to be my authentic self. I was living my life, knowing that something didn’t feel right, knowing that I needed to do something different...I just didn’t know what. I felt lost and confused and tried so many things before I decided to start some individual counselling for myself. I traveled, joined Zumba, did some yoga and went on beautiful hikes to feel closer to nature, but it wasn’t until I took the time to put in that final piece, working with a compassionate and skilled therapist, that I was able to truly turn my life around. I encourage anyone feeling this way to take the time, and invest this time in yourself.
J.R.
Naushina was incredibly helpful to me after I developed an anxiety/panic disorder and depressive feelings, following a traumatic life event. She not only served as a great support system during our visits, but also gave me the tools I needed to better manage my situation on my own. Thanks to her guidance, I am better able to diffuse difficult situations and prevent them from escalating. Although our work together is not yet complete, I feel much better equipped to handle any challenges that may arise and therefore, highly recommend her to anyone in need of such assistance.
S.A.
My son’s anxiety became so much more manageable. My 7 year old went from having difficulty going to school and sleeping through the night, to being able to function and manage his days. My son felt comfortable working with Naushina, who helped him understand what his anxiety felt like in his body and how he could cope throughout the day. I also learned how to better support him through these feelings. Thanks to Naushina, I feel like I have my son back.
C.K.
I was able to move forward from a broken heart. My husband’s betrayal left me feeling like I could never be happy again, as though something was broken that could never be fixed. Through individual sessions and couples sessions, I was able to put myself back in the picture. Even though I didn’t think it was possible, my husband and I were able to move past this and heal our marriage. I didn’t think it was possible for my husband to talk to someone and open up the way he did. Today, I feel like I am stronger than ever.
A.D.
I was able to reduce my worry and enjoy each day. Through individual counselling with Naushina I was able to explore how much my negative self-talk was impacting my day to day life. Naushina challenged my thinking and helped me shift my thinking to serve me better. I now feel more confident and relaxed.
S.G.